WHAT PAYMENT METHODS DO YOU ACCEPT
Circleworks accepts payments via cash & EFT only.
We do not accept cheques.
Please note – where applicable cash transactions are rounded to the closest $0.05, as per the ACCC guidelines.
DO YOU ACCEPT CREDIT CARD PAYMENTS?
Circleworks is not set up to accept credit card payments at this time.
WHAT ARE YOUR BANK ACCOUNT DETAILS?
Circleworks’ bank account details are outlined on our invoices.
DO YOU PROVIDE CONFIDENTIALITY AGREEMENTS?
Circleworks has the utmost respect for its clients’ privacy.
For this reason all clients are issued with a Confidentiality Agreement before any discussions take place.
This agreement is Circleworks’ assurance to the client that any personal and/or sensitive information disclosed to Circleworks will be kept confidential and will never be shared with any third party.
WHAT IF IT DOESN'T TAKE A FULL HOUR TO COMPLETE THE WORK?
Circleworks charges for a minimum of one hour and in 15 minute increments thereafter.
So if your job only takes 30 minutes you will be charged for a full hour.
If your job takes 1 hour and 20 mins you will be charged 1 hour plus 2 x 15 minute increments.
DO YOU CHARGE FOR TRAVEL TIME?
In certain instances Circleworks does charge for travel time. Get in touch to further discuss.
IS CIRCLEWORKS REGISTERED FOR GST?
Circleworks will be registered for GST commencing 1st July 2020.
WHAT IS CIRCLEWORKS' ABN?
Circleworks’ ABN is 58 413 357 930.
WHAT ARE 'OUT-OF-POCKET' EXPENSES?
Out of pocket expenses are any costs other than Circleworks’ hourly rate.
paper for photocopying
purchase of domain names
web hosting fees
postage & couriers
booking fees etc.
WHAT ARE YOUR PAYMENT TERMS?
Circleworks’ payment terms are strictly 7 days from the date of invoice.
Invoices are emailed to clients unless otherwise arranged.
Late payments incur a 5% fee.
DO YOU ONLY WORK REMOTELY?
Circleworks is a flexible service. Sometimes we have to come to you/your office/your home in order to complete the task we are engaged to do. Often we complete our work remotely using cloud based technology such as email, Zoom, Skype, Google Drive and Dropbox etc.
DO YOU WORK ON WEEKENDS?
As a general rule Circleworks is not available on weekends.
However, special requests for assistance on a Saturday will be considered on a case-by-case basis, and will incur a 25% surcharge.
Circleworks is not available on Sundays.